Case 01 / 05B2C Health · Mexico
Omnidoc: Connecting Doctors, Patients & Pharmacies
Main product designer on a healthtech platform that finally connects doctors, patients and pharmacies in Mexico, where unregulated medicine sales mean patients often switch to cheaper generics without their doctor ever knowing. With a user researcher and one more designer, I ran a Jobs-to-be-Done discovery across 25 patients, 20 doctors, 20 pharmacists and 3 pharmaceutical companies (fully remote workshops), then designed the patient app for iOS and Android (find specialists, book appointments, read lab results and prescriptions, order medication) plus the web app for doctors, nurses and secretaries (prescriptions, lab results, schedules, fees, SMS/email).
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